Tuesday, 24 January 2012

Mainstreet Bank to give Customer Satisfaction Priority in 2012


Mainstreet Bank has declared its intention to raise the quality of its service to a level that would make every service experience memorable to all its existing and prospective customers in 2012.

 Since it came into existence in August 2011, Mainstreet Bank has been undergoing a comprehensive restructuring of its operations and business outlook with a view to repositioning the bank as an important stakeholder in the nation’s financial services sector.

The bank’s single-minded focus on the customer in the coming year is a product of a long process of business refocusing that is intended to shore up the bank’s robust customer base of 1.5 million while giving existing customers a reason to maintain their loyalty to the bank.

According to Faith Tuedor-Matthews, the Group Managing Director and Chief Executive Officer of the bank, all customers of Mainstreet Bank should expect “a more customer-focused and friendly bank, a listening bank that offers products that are tailored to meet their needs. They should also expect an efficient bank that delivers services seamlessly through its crop of well groomed and friendly staff.” 

The Group Managing Director was emphatic on the bank’s strategic approach to customer service which she said would be driven by integrity and transparency. “At Mainstreet Bank, we do things right. We shall consistently promise only what we can deliver and our ultimate success as a bank shall be determined by the progress and survival of our customers”, she further explained.

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